How to Log a Support Request:

You can log a support call/query with Adamas in one of 3 ways.

• Use the Support Page on our web site to enter details of your query/support request. (NB This is the PREFERRED OPTION)
• Send an email directly to support@adamas.net.au - including the same details as are requested on the support page.
• Phone the support line on 0892719192

It is important that you understand that priority is given to support queries initially based on there submission method where all other priorities are equal. So a medium urgency support call will be prioritized against other medium support calls as follows

• First priority - Calls logged through the support page
• Second priority - Call logged via email
• Lowest priority - Calls logged by phone

In most cases if you elect to phone - we will request that you also send confirming details etc by email or from the support page - and cannot begin support until those details arrive.

This helps us deliver the most efficient resolution of queries by allowing us to focus on the actual information regarding the problem rather than verbal explanations and unclear descriptions. It also allows us to process multiple support queries simultaneously (this cannot be done if we are on the phone)

When logging a support call you should make sure you include all requested information as well as any relevant screen shots of the issue you are having difficulty with. This speeds up the process by bypassing the first three steps in any communication where we need to get detailed information about the problem.

Please ensure when you nominate a priority - that it accurately reflects the true urgency of the situation. Customers who abuse this system by continually putting urgent when the call does not fit into the urgent category will have there calls re-prioritized according to Adamas Staff interpretation of the problem - followed by an email to reconfirm the priority - before any resolution can commence.